Privacy Policy

Effective Date: April 27, 2025 | Last Updated: April 27, 2025

Novara Limitada (“Company”, we”, “us”, “our”) operates the website novaralimitada.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using our Site, you consent to the practices described herein.

1. Information We Collect

1.1 Personal Data You Provide

We collect personal information that you voluntarily provide when you: fill out contact forms, subscribe to our newsletter, request a quote, or communicate with us via email. This may include: name, email address, phone number, company name, country of residence, and any message content.

1.2 Automatically Collected Data

When you visit our Site, we automatically collect certain information through cookies and similar technologies: IP address, browser type and version, operating system, referral URLs, pages viewed, time and date of visit, and clickstream data. This helps us analyze trends and improve user experience.

1.3 Cookies & Tracking Technologies

We use essential cookies for site functionality, analytical cookies (e.g., Google Analytics) to understand usage patterns, and functional cookies to remember preferences. You can manage cookie settings through your browser. Disabling cookies may affect some features.

2. How We Use Your Information

We use your data for the following legitimate business purposes:

• Respond to your inquiries, provide requested information, and communicate with you.
• Send newsletters, marketing communications, and updates about our services (only if you have opted in).
• Process transactions, service requests, or partnership proposals.
• Improve our website, services, and customer experience.
• Comply with legal obligations, prevent fraud, and protect our rights.
• Analyze usage trends and optimize our marketing efforts.

3. Legal Basis for Processing (GDPR & CCPA Compliance)

For individuals in the European Economic Area (EEA), we process personal data based on: your consent (e.g., newsletter opt-in), performance of a contract, compliance with a legal obligation, or our legitimate interest in maintaining business relationships and improving our services. You have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

California Residents (CCPA): You have the right to know what personal information we collect, request deletion of your data, opt-out of the sale of your data (we do not sell data), and not be discriminated against for exercising your rights. To exercise these rights, contact us at [email protected].

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third parties that assist us in operating our website, sending emails, analyzing data, or providing customer support (e.g., email marketing platforms, CRM systems). They are bound by confidentiality agreements and may only use your data for specified purposes.
• Legal Compliance: When required by law, regulation, legal process, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, provided the acquiring entity agrees to respect this Privacy Policy.
• Protection of Rights: To protect the security, property, or rights of Novara Limitada, our users, or the public.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specific retention periods:

• Newsletter subscriber data: retained until you unsubscribe or request deletion.
• Inquiry/contact form data: retained for up to 3 years after last contact.
• Transactional data: retained as required by tax and commercial laws (typically 5-7 years).

6. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”): Request deletion of your data, subject to legal obligations.
• Right to Restrict Processing: Limit how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: If processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against accidental loss, unauthorized access, alteration, or disclosure. These include SSL encryption, firewalls, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your own. We ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data in accordance with this Privacy Policy. By using our Site, you consent to such transfers.

10. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Effective Date”. We encourage you to review this page periodically. Your continued use of the Site after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Novara Limitada
Province 06 Puntarenas, Canton 11 Garabito, Jaco,
Costado Este de la Municipalidad Garabito, Bufete Sánchez Chavarría, Costa Rica
Email: [email protected]